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At ADGM, we offer various support options, including contact details, FAQs, enquiry forms, and a whistleblowing form.
We have recently launched our Enhanced Registry Solution for all users of the portal.
All records that were previously on the legacy portal have now been migrated.
Existing users of the legacy portal will have received an email on Monday September 4th from the Registration Authority outlining the username and requesting to reset a password.
If you were a user of the legacy portal and did not receive this email, please contact the ORS Support desk at ors.support@adgm.com or call us at +971 (0) 23338888.
The new portal initially launched for new users on December 18th 2022, if your username includes @portal.com this indicates that you have been using the new portal.
The login pages for both systems are below to assist you in identifying which portal you have been using.
If you are still unsure, please reach out to us at ors.support@adgm.com
If you have an existing user on the portal, you will receive an email from the Registration Authority, notifying you of your username and requesting for you to reset your password. The link has an expiry date. Please review the email and take the necessary actions within the specified period. Once you have reset your password you will be able to login and view your records.
If you have any requests in progress on the legacy portal, you will be able to access this portal at: legacyreg.adgm.com, where you can proceed with your applications. Please note that this portal will be decommissioned for company, partnership and foundation services after 30 days.
All applications that are in progress on the legacy portal will then be migrated to the new portal.
The legacy portal can still be located at the following url: https://legacyreg.adgm.com
Yes, historic filings and documents will be available. To view the documents please open the entity profile from the “Entity Profile(s)” section of the portal and proceed to the filings tab associated with the entity. Historic documents associated with the filings will be within each of the individual filings.
If you are still unable to locate information, please contact us:
If you need support you have a number of options available:
User Interface:
Once you have logged into the portal, you will find a new and improved user interface, and ease of navigation to the required services.
Direct Feedback Module:
The RA want to focus on delivering improvements that will benefit the community, as such as implemented a direct feedback module to allow to submit feedback or suggestions related to the services or portal improvements.
Payment Process:
A wallet functionality has been added to the ORS, permitting users to top up the account in advance or at the payment stage. This will limit the number of times the user will have to add their card payment details when they are applying for multiple services / filings.
Compliance Calendar:
The RA have introduced a compliance calendar so all users with authority over an entity can quickly view when annual compliance filings are due.
Quick Add Role Holders:
With the updated portal, adding role holders will be easier. Functionality has been added to autofill details once the passport has been uploaded, as well as the ability to select and add details of persons that have previously been added.
Reminders:
There has been an enhancement on the reminders available on the portal, to highlight where a passport registered against a role holder is due to expire. This will support our community in ensuring that required documentation is kept up to date.
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